A new report also suggests that half of the companies planning drastic cuts and replacing workers with AI will drop their ...

Leading organizations are shifting toward holistic, adaptive AI that automates the entire customer journey. This integrated ...

Zapier reports on Agentic AI, a system of interconnected AI agents collaborating to autonomously achieve complex goals with ...

The banking industry faces an unprecedented crisis in customer onboarding, particularly around Know Your Customer (KYC) and ...

A value-centric operating model is a strategic reorientation that moves the enterprise beyond short-term cost-cutting toward ...

AI agents thrive when trust is designed in from the start, says vice president of product management at NICE, Neeraj Verma.

As part of this partnership, Vodafone Idea will utilise TCS's flagship products for integration across customer touchpoints ...

A customer service expert has been appointed as the director of operations of Guernsey's Revenue Service with responsibility ...

Several international airports are experiencing disruption after an alleged cyber attack on a technical partner.

The top three most popular use cases for AI agents are customer service, internal business automation, and sales. In sales, drafting and sending emails is the most common agent action, followed by ...

Known as Entra ID, the system stores each Azure cloud customer’s user identities, sign-in access controls, applications, and ...

India's largest IT services company Tata Consultancy Services (TCS) has been selected by Vodafone Idea to transform its ...