Joanna Palumbo didn’t always envision herself with a life in government, or in East Williston. But that changed when life unexpectedly pushed her into her ...
Leading organizations are shifting toward holistic, adaptive AI that automates the entire customer journey. This integrated ...
AI works better when one agent thinks and another acts — splitting context from execution makes conversations smoother and ...
Available only through Call Center Coach , the Servant Leader App is the first Leadership Execution System that operationalizes Servant Leadership for contact center supervisors. It is not a generic ...
PALO ALTO, Calif., Sept. 10, 2025 (GLOBE NEWSWIRE) -- Talkdesk®, Inc. today announced it has been positioned as a Leader in the 2025 Gartner™ Magic Quadrant® for Contact Center as a Service* (CCaaS) ...
Aware of Americans’ collective impatience with IVR, Democratic Sen. Ruben Gallego of Arizona and Republican Jim Justice of ...
The Social Security Administration’s acting inspector general has opened a review of the agency’s call center wait times and its ability to deliver services to Americans. The investigation was ...
Australia’s Commonwealth Bank has provided a useful example of how not to introduce AI tools after being forced into an embarassing clim-down. The bank had recently announced 45 customer service ...
LOS ANGELES--(BUSINESS WIRE)--Capstone Green Energy Holdings, Inc. (the "Company” or “Capstone”) (OTCID: CGEH) and Capstone Green Energy, LLC announced that Vergent, Capstone’s exclusive distributor ...
A Denver man is lamenting the loss of thousands of dollars after rebooking a United Airlines flight following the cancellation of an earlier one, according to a 9News report. 9News says Denver ...
The IRS has a strategy to provide a better level of customer service to taxpayers over the next three years and beyond. But the IRS appears no closer to implementing the strategy, which was submitted ...
Dan Smoker’s dream family trip to Europe turned into a nightmare—not because of a cancellation, but due to a call he made to United Airlines. After his initial flight was canceled due to mechanical ...
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