Finding a reliable free security system for seniors in 2025 means looking for options that are easy to use, offer dependable ...

Joanna Palumbo didn’t always envision herself with a life in government, or in East Williston. But that changed when life unexpectedly pushed her into her ...

Leading organizations are shifting toward holistic, adaptive AI that automates the entire customer journey. This integrated ...

AI works better when one agent thinks and another acts — splitting context from execution makes conversations smoother and ...

The Metropolitan Atlanta Rapid Transit Authority (MARTA) will implement a new Voice over Internet Protocol (VoIP) station ...

Available only through Call Center Coach , the Servant Leader App is the first Leadership Execution System that operationalizes Servant Leadership for contact center supervisors. It is not a generic ...

PALO ALTO, Calif., Sept. 10, 2025 (GLOBE NEWSWIRE) -- Talkdesk®, Inc. today announced it has been positioned as a Leader in the 2025 Gartner™ Magic Quadrant® for Contact Center as a Service* (CCaaS) ...

Aware of Americans’ collective impatience with IVR, Democratic Sen. Ruben Gallego of Arizona and Republican Jim Justice of ...

Our sound system was on the fritz. Had been for some time. And after being tempted by a non-stop barrage of Prime Day advertising, I was primed to see what kind of a deal I could scoop up on a new ...

We’re thrilled to announce today the general availability of Teams Phone extensibility for Microsoft Dynamics 365 Contact Center. This milestone marks the next chapter in our commitment to modernizing ...

A Denver man is lamenting the loss of thousands of dollars after rebooking a United Airlines flight following the cancellation of an earlier one, according to a 9News report. 9News says Denver ...