As artificial intelligence continues to reshape business, marketers are asking a critical question: how can design and ...

A new survey from Forrester suggests that many B2C CMOs are planning to make the customer experience (CX) their top priority ...

TTEC shares 5 CX trends that will define winners in 2026 AUSTIN, Texas, Nov. 10, 2025 (GLOBE NEWSWIRE) -- The future of ...

By Malte Kosub, CEO & Co-founder of Parloa Enterprises in the United States (U.S.) are on the cusp of a new reality: customer ...

AI plays a critical role in CX, shifting from experimental to foundational. Here are the trends significantly impacting ...

Ask a Chief Customer Officer and a CMO what their strategies are and you will often get very different answers. Marketing and ...

Acxiom®, the connected data and technology foundation for the world’s leading brands, today released its 2026 CX Trends Report, "The Dawn of AI-Curated Experience." The new research, which surveyed 4, ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Customer ...

Organizations can deliver and scale exceptional customer experiences with AI, but automation only delivers full value when it's intelligently orchestrated.

SuccessKPI, a leading provider of Generative AI-powered Workforce Engagement Management (WEM) solutions, today announced the launch of its Last-Mile Connectivity solution, designed to monitor agent ...