As artificial intelligence continues to reshape business, marketers are asking a critical question: how can design and ...

A new survey from Forrester suggests that many B2C CMOs are planning to make the customer experience (CX) their top priority ...

TTEC shares 5 CX trends that will define winners in 2026 AUSTIN, Texas, Nov. 10, 2025 (GLOBE NEWSWIRE) -- The future of ...

Ask a Chief Customer Officer and a CMO what their strategies are and you will often get very different answers. Marketing and ...

Acxiom®, the connected data and technology foundation for the world’s leading brands, today released its 2026 CX Trends Report, "The Dawn of AI-Curated Experience." The new research, which surveyed 4, ...

The conference brought together around 180 colleagues from across the organisation alongside guest speakers and industry ...

SuccessKPI, a leading provider of Generative AI-powered Workforce Engagement Management (WEM) solutions, today announced the launch of its Last-Mile Connectivity solution, designed to monitor agent ...

Find the best predictive analytics tools to boost customer experience with clear top picks, pricing guidance, and an easy how ...

Done right, AI agents can make the total customer experience feel more human, says CEO of agentic AI automation platform ...

Sterling has been recognized for its leadership in customer experience (CX) delivery, receiving the Customer Satisfaction ...

It’s tough out there for a customer journey mapper, at least one who is still clinging to the old or legacy ways of ...