As artificial intelligence continues to reshape business, marketers are asking a critical question: how can design and ...

A new survey from Forrester suggests that many B2C CMOs are planning to make the customer experience (CX) their top priority ...

Acxiom®, the connected data and technology foundation for the world’s leading brands, today released its 2026 CX Trends Report, "The Dawn of AI-Curated Experience." The new research, which surveyed 4, ...

TTEC Holdings Inc. (NASDAQ: TTEC), a leading global CX (customer experience) technology and services innovator for AI-enabled CX, today announced that TTEC Digital has won the 2025 Microsoft Dynamics ...

The Sri Lanka Institute of Service Management (SLISM) has announced it will be hosting the much-awaited Customer Experience ...

The conference brought together around 180 colleagues from across the organisation alongside guest speakers and industry ...

SuccessKPI, a leading provider of Generative AI-powered Workforce Engagement Management (WEM) solutions, today announced the launch of its Last-Mile Connectivity solution, designed to monitor agent ...

Explore how automotive marketing is evolving beyond sales to focus on building customer loyalty through meaningful post-sale ...

AI-generated images suffered from the sameness problem as well. There’s a quality to these images that makes it possible to ...

Webflow expands beyond websites with new AI-driven application generation capabilities that integrate with existing design systems.

Mejuri, the fine-jewelry brand redefining everyday luxury, has partnered with Clootrack, the patented AI-powered customer intelligence platform, to strengthen its Voice of the Customer (VoC) ...