By unifying data on the Databricks platform, the Vietnam bank has built AI capabilities to deliver hyper-personalised offers ...

The companies have signed a new data-sharing agreement that includes an undisclosed pricing structure. Plaid said it will not ...

Understanding your customer base and planning early are essential steps when designing a scalable, multi-tenant database ...

The company slashed about 4,000 customer service agents as its use of AI picked up, but CEO Marc Benioff still expects people ...

Dan Smoker’s dream family trip to Europe turned into a nightmare—not because of a cancellation, but due to a call he made to United Airlines. After his initial flight was canceled due to mechanical ...

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NEW YORK, NEW YORK - AUGUST 11: A view of people walking by the Google logo on the building exterior of 111 Eighth Avenue on August 11, 2025 in New York City. (Photo by Craig T Fruchtman/Getty Images) ...

A decade and a half of enterprise cloud adoption has spread vast amounts of data and processing around the globe, and the onslaught of generative AI – and now agentic AI – is only accelerating it.

Jim Eckes says that when he founded telecom business TieTechnology in 2006, customer service was “truly a miserable experience.” When artificial intelligence tools started popping up nearly two ...

The Social Security Administration has agreed to an independent audit of its customer-service metrics, after months of criticism about long waits for calls to be returned, AI phone glitches, website ...

The service, currently available in two US regions, is expected to be expanded into 20 additional regions in the next 12-18 months. Oracle and AWS have expanded their collaboration to make the Oracle ...

Contact details, birth dates, frequent flyer numbers exposed Qantas says no impact on safety or operations FBI has warned hacker group is targeting airlines July 2 (Reuters) - A cyber hacker broke ...