In previous articles, we have seen that the voice of the customer is not simply about collection and aggregation; it is only by integrating public and private touchpoints that we can avoid ...

In the new round of AI technology revolution, AIGC (Generative Artificial Intelligence) is gradually penetrating various industries, especially in the customer service field. As customer service ...

If a dealership damages your car, document it with photos, report it immediately, and push for repair or compensation. Legal ...

Granting the complaint from five utility commissions could delay adding power supplies in the Midcontinent region and hurt ...

Attorneys and other compliance experts say it's important that financial advisors greet any type of negative feedback with a ...

Positive testing ensures core functionalities behave correctly and users can complete their intended tasks without disruptions. It establishes a baseline of reliability, confirming that the most ...

Monro's recent investments in business intelligence and an operational improvement plan are expected to enhance efficiency.

Workers at a U.S. airport incorrectly told a Ugandan she needed a transit visa to fly through Dublin, refusing to believe ...

This is the same type of scenario Action 9 has exposed before and the company ... after their belongings were already loaded on the truck. Do you have a consumer complaint or need help from Jeff Deal ...

Starbucks still dominates the American coffee scene, accounting for 62% of the $52 billion in domestic coffee-chain sales ...

The new CMO strategy centers on AI marketing teams that balance automation with human oversight to deliver growth, speed and ...

If you are considering a 2015 Chevy Silverado, maybe pump the brakes. Here are five reasons owners say you should steer clear ...