Which? is lodging a super-complaint with the City regulator, voicing concerns over "serious failings" in the home and travel ...

Which? super-complaint made over ‘serious failings’ in home and travel insurance - The consumer group highlighted customers’ ...

In the new round of AI technology revolution, AIGC (Generative Artificial Intelligence) is gradually penetrating various industries, especially in the customer service field. As customer service ...

In previous articles, we have seen that the voice of the customer is not simply about collection and aggregation; it is only by integrating public and private touchpoints that we can avoid ...

Attorneys and other compliance experts say it's important that financial advisors greet any type of negative feedback with a ...