In previous articles, we have seen that the voice of the customer is not simply about collection and aggregation; it is only by integrating public and private touchpoints that we can avoid ...

In the new round of AI technology revolution, AIGC (Generative Artificial Intelligence) is gradually penetrating various industries, especially in the customer service field. As customer service ...

Attorneys and other compliance experts say it's important that financial advisors greet any type of negative feedback with a ...

Positive testing ensures core functionalities behave correctly and users can complete their intended tasks without disruptions. It establishes a baseline of reliability, confirming that the most ...

Workers at a U.S. airport incorrectly told a Ugandan she needed a transit visa to fly through Dublin, refusing to believe ...

Monro's recent investments in business intelligence and an operational improvement plan are expected to enhance efficiency.

Unsure what to do if a dealer scratches or dents your car? Here's a clear breakdown of the steps to take before it becomes a ...

The new CMO strategy centers on AI marketing teams that balance automation with human oversight to deliver growth, speed and ...

Until recently, North Dakota's top pipeline official worried that the growth in natural gas coming out of the state's oil fields would limit production. Data centers are changing the calculation.

If you are considering a 2015 Chevy Silverado, maybe pump the brakes. Here are five reasons owners say you should steer clear ...

Starbucks still dominates the American coffee scene, accounting for 62% of the $52 billion in domestic coffee-chain sales ...

Forget grand gestures and focus on the small, everyday behaviors that paint the real picture. As you go through this list, ...