In the telemarketing outbound scenario, work order management is a key element supporting the closed-loop of enterprise ...

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With Salesforce Service Cloud, passengers can upload supporting documents for their claims and complaints and will receive real-time progress updates, says Shubham Gupta. With Malaysia experiencing a ...

To ensure timely resolution of customer concerns, the support system is organised into four priority levels. Complaints are categorised based on criticality, ranging from Priority 1 (P1) to Priority 4 ...

A focused leader in document management for 25+ years, Computhink’s Contentverse delivers enterprise-grade, customizable EDMS ...

With over 66 million Nigerians enrolled on the Bank Verification Number system, the Central Bank of Nigeria has introduced a Customers’ Bill of Rights to safeguard bank users, highlighting their ...

Vision technology, particularly AI-driven vision platforms, turns a warehouse’s existing camera network into a real-time ...

Business Insider obtained internal documents laying out Dell's plans to transform its internal systems and prepare for the ...

ANZ has agreed a peace deal with the corporate regulator, agreeing to pay a $240m fine covering four different investigations ...

In a renewed effort to strengthen consumer protection and promote transparency in the financial sector, the Central Bank of Nigeria (CBN) has unveiled the Bank Customers’ Bill of Rights. The document, ...

Barclays Bank has received a formal complaint from journalist Martin Blackham alleging anti-Semitism at its Leicester branch after his account was frozen, prompting calls for an urgent investigation.