Providing poor customer service is likely to have a detrimental effect on your bottom line, no matter how impressive the product or service your company sells. According to a 2011 American Express ...

In today's competitive marketplace, outsourcing your customer care to a dedicated team of inbound customer care partners is an effective way for your business to create exceptional customer ...

WESTLAKE VILLAGE, Calif.: February 5, 2015 — Satisfaction with wireless carrier customer care service is positively impacted by the increased use and improved performance of online channels, ...

Customers don't care about customer service. At least, not exactly. What they care about is something a little different: They care about the feelings, the results, the impressions, the memories that ...

UK-based Brand Embassy, a provider of social-media based customer care services to help businesses manage communications with customers via channels such as Facebook and Twitter, has closed a $1 ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Jeff Fettes Companies ...

To reinvent how businesses approach customer care, T-Mobile is going old school — by connecting its customers with humans instead of robots. At a press event in Charleston, South Carolina, T-Mobile’s ...

Within the field service industry, the customer service function is traditionally viewed as a cost center. It’s necessary to maintain customer-facing operations in order to deliver, install or ...

As the U.S. transitions to a pre-pandemic existence, wireless customers are also reverting to pre-pandemic expectations, according to the J.D. Power 2021 U.S. Wireless Customer Care Study SM —Volume 2 ...

On April 1st, Apple Computer will begin to offer customers additional incentives to purchase computers direct through the company's retail stores, reliable sources told AppleInsider. The computer ...