Although AI concerns fuels burnout, agents in smaller contact centers view the technology more favorably than those at larger ...

Quiq, the leader in enterprise-grade agentic AI for CX innovation, today announced agentic AI powered Quality Management. Aptly named Conversation Analyst, this powerful agentic AI solution analyzes ...

In the 7-minute documentary “The Future is Calling,” experts explain how the customer experience is transforming.

New 8x8 Contact Center standard WFM feature delivers smarter scheduling, better agent engagement, and faster time to value. CAMPBELL, Calif.--(BUSINESS WIRE)--Nov. 4, 2025-- 8x8 Workforce ...

Because ultimately, it’s about AI enabling better service, deeper connection and continuous learning. When contact centers ...

Healthcare contact centers can improve efficiency and integration with a user-friendly, cloud communication platform that ...

Global telecommunications provider teams with CX platform company to deliver AI-driven customer engagement solutions across 190+ countries.

Intelligent call routing automatically prioritizes high-value or time-sensitive interactions based on business rules or ...

Zendesk, the global leader in AI-powered service, has been named a Leader in the 2025 Gartner Magic Quadrant for CRM Customer Engagement Center. Zendesk believes the recognition underscores its ...

Jefferies said last week's Salesforce Dreamforce event highlighted the significant upside for a retailer such as Williams-Sonoma (NYSE:WSM) from AI agents. "The most compelling data point, in our view ...

Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...