Although AI concerns fuels burnout, agents in smaller contact centers view the technology more favorably than those at larger ...

Quiq, the leader in enterprise-grade agentic AI for CX innovation, today announced agentic AI powered Quality Management. Aptly named Conversation Analyst, this powerful agentic AI solution analyzes ...

Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

The voice recognition race has finally moved beyond gimmicks and into genuine productivity. From contact centers using AI to handle routine calls, ...

Emirates has recently deployed its new Airbus A350 aircraft on flights between Dubai and Hangzhou in China mainland.

U.S. Immigration and Customs Enforcement plans to open a national call center to help local and state law enforcement agencies find unaccompanied migrant children. This week, ICE released a ...

Aware of Americans’ collective impatience with IVR, Democratic Sen. Ruben Gallego of Arizona and Republican Jim Justice of West Virginia have introduced the “Keep Call Centers in America Act,” which ...

Oracle's Rob Pinkerton discusses how to harness AI agents to avoid blind spots in data and processes, build a cohesive ...

Microsoft is working on a new type of AI agent that works like a real employee. These AI agents will have their own office ...

Discover how AI Agents transform CX and deliver measurable results for leading brands.AI Agents are reshaping customer experience by combining the best of automation and human support. But while the ...

Each airline’s boarding pass has a different design, but the basics are all there. Your seat number, departure time, airline ...