Quiq, the leader in enterprise-grade agentic AI for CX innovation, today announced agentic AI powered Quality Management. Aptly named Conversation Analyst, this powerful agentic AI solution analyzes ...

Oracle's Rob Pinkerton discusses how to harness AI agents to avoid blind spots in data and processes, build a cohesive ...

Target’s new 10-4 policy requires staff to greet nearby shoppers. Arizona stores may be affected, but details remain unclear.

They’ll even get their own marketplace, the “M365 Agent Store,” where businesses can buy and deploy digital workers as easily ...

When you step into Target this holiday season, be prepared to be met with endless smiles and random pleasantries from employees. That’s because a new staff policy has been implemented at the chain, ...