McDonald’s decision to take on the tip credit, and then say nothing else, has generated heavy criticism and a lot of ...

Tesla’s customer service reputation is mixed, with a large proportion of Tesla owners reporting being dissatisfied.

Artificial intelligence and automation are transforming Europe’s banking sector, reshaping employee roles, working models and ...

High school career credentials are intended to prepare students for the workforce, offering skills that can lead to higher ...

A state utilities regulator moved to fine a competitive electricity supplier more than $5 million and revoke the company’s ...

A new report also suggests that half of the companies planning drastic cuts and replacing workers with AI will drop their ...

Citing "egregious misconduct and a pattern of misconduct," a state utilities regulator took steps to fine a competitive ...

This isn’t just about being nice. Customers can sense when they’re genuinely valued versus when they’re being managed. That feeling drives every decision they make about whether to stay, whether to ...

Forecasts that AI could erase tens of millions of jobs by the end of the decade appear to be making the notion of a ...

Technology is everywhere. It shapes how people talk, shop, and solve problems. Businesses see this shift each day. Customer service used to mean long phone calls, email chains, or waiting ...

Global report from Contentful and Atlantic Insights finds nearly half of marketers rank data analysis and interpretation as a ...

AI automation is expected to threaten 300 million jobs globally by 2030. Learn which roles are most at risk and discover five ...