The ISG Star of Excellence™ CX Insights Report evaluates enterprise buyers' satisfaction with service and solution providers across six key performance areas. The second-quarter report finds only 54.8 ...

The Business Process Outsourcing (BPO) market is forecasted to expand from USD 298.6 billion in 2024 to USD 643.19 billion by 2033, growing at a CAGR of 8.90%. This growth is driven by the increasing ...

Microsoft’s October 2025 deadline for ending Windows 10 support is a ticking time bomb for BPO call centres. Security updates will stop, and as of mid-2025, roughly half of PCs worldwide were still ...

Ethereum Fusaka upgrade set for December 3 mainnet launch will double blob capacity through phased BPO forks and implement ...

Broadridge Financial Solutions, Inc. (NYSE: BR), a global Fintech leader, today announced its recognition as a Leader in ...

Healthcare organizations in the U.S. are using robotic process automation to streamline processes and reduce expenses. The ...

Across the U.S., healthcare organizations are adopting invoice processing automation to overcome operational delays, errors, and compliance pressures. Finance leaders and administrative teams are ...

U.S. healthcare providers adopt accounts receivable automation to streamline billing, accelerate collections, and improve ...

U.S. businesses adopt outsourced Tax Preparation Services to ensure compliance, reduce costs, and simplify filings with ...

Voiso, the AI-powered contact center platform trusted by global enterprises, has been recognized with five G2 Fall 2025 ...

Emerging KPO opportunities include AI-driven automation, verticalized services, and specialized domains like ESG, legal ...

Ethereum’s Fusaka upgrade set for December aims to boost efficiency by doubling blob capacity, and raising gas limits among ...