When shopping on Amazon, issues with orders are not uncommon. Based on more than a decade of experience, I've learned that Amazon's automated help, accessible online or through the Amazon App, ...

Now in beta, the chat feature draws on Amazon’s retail insights to assist with everything from research to pumping out final creative assets like video.

Amazon’s launch of the AI chatbot Q represents a significant development in the integration of artificial intelligence in customer service. This advancement and others demonstrate AI’s growing ...

Amazon's biggest shopping event of the year is upon us. Prime Day, which is now four days long, officially kicks off on Tuesday, July 8, and runs through Friday, July 11. With new deals dropping as ...

A colorful icon for Amazon's AI shopping assistant is tucked away in the bottom-right corner; that's Rufus, hiding away. While Rufus shouldn't oust Amazon's search bar for your shopping questions yet, ...

Feb 19 (Reuters) - Amazon (AMZN.O), opens new tab said it would stop support for its unified communications service, Chime, next year and will not accept new customers beginning Wednesday. Amazon ...

Saving even a few keystrokes is worth quite a bit to enterprise developers, and to assist with that, Amazon Tuesday rolled out an updated version of its genAI-powered in-IDE chat capabilities that ...

The Amazon Connect agent workspace now supports third-party applications. “This allows customers to take either their existing vendor–built solutions, like calendaring applications and analytics apps, ...