A new report also suggests that half of the companies planning drastic cuts and replacing workers with AI will drop their ...

AI won’t replace customer service agents at Fortune 500 companies, at least according to Gartner. Despite popular belief and ...

AI is not going to replace human workers — at least not in customer service. What it will do is transform how we work, making us more productive and efficient when implemented correctly. Understanding ...

Sam Altman predicts AI will disrupt the job market, starting with customer service positions, accelerating a historical rate ...

At the end of the day do we think there will be fewer agents? Yes. But a fully agentless future is not going to happen,” ...

AI copilots, governance frameworks, and human oversight can close the readiness gap and deliver trust at scale.

Artificial intelligence is transforming call centers by streamlining tasks and improving customer service. Still, there is a ...

The top three most popular use cases for AI agents are customer service, internal business automation, and sales. In sales, drafting and sending emails is the most common agent action, followed by ...

Artificial intelligence is the talk of the virtual town, with AI agents poised to replace workers in a variety of jobs, ...

The job cuts represent a reduction of nearly 45% in Salesforce’s customer service workforce, which will shrink from about 9,000 to 5,000 employees. Benioff said that AI systems now manage close to ...

E-commerce platforms like Flipkart and Swiggy are putting human support behind paywalls, pushing AI as the default frontline.

AI is already changing how financial institutions – from banks to insurers, traders, and superannuation funds-operate.