Sam Altman predicts AI will disrupt the job market, starting with customer service positions, accelerating a historical rate ...

E-commerce platforms like Flipkart and Swiggy are putting human support behind paywalls, pushing AI as the default frontline.

AI won’t replace customer service agents at Fortune 500 companies, at least according to Gartner. Despite popular belief and ...

Verizon’s AI customer service, powered by Google Gemini, is frustrating customers and employees alike, according to posts on ...

The future of finance will be shaped by those who lead in defining and measuring the human-AI relationship. BMO is starting ...

AI copilots, governance frameworks, and human oversight can close the readiness gap and deliver trust at scale.

Artificial intelligence is transforming call centers by streamlining tasks and improving customer service. Still, there is a ...

At the end of the day do we think there will be fewer agents? Yes. But a fully agentless future is not going to happen,” ...

While it’s still the early days, voice AI is one area where artificial intelligence promises cost savings and service ...

Rulebase is building AI “coworkers” to review customer interaction, keep fintechs compliant, and take the grunt work out of ...

The job cuts represent a reduction of nearly 45% in Salesforce’s customer service workforce, which will shrink from about ...

AI-powered voice agents are transforming customer interactions and sales processes across industries. But while the U.S. and ...