Sam Altman predicts AI will disrupt the job market, starting with customer service positions, accelerating a historical rate ...

A new report also suggests that half of the companies planning drastic cuts and replacing workers with AI will drop their plans in a year or two.

E-commerce platforms like Flipkart and Swiggy are putting human support behind paywalls, pushing AI as the default frontline.

The plan combines updated policies, citywide training, new tools, and a series of public hackathons to encourage innovation.

AI won’t replace customer service agents at Fortune 500 companies, at least according to Gartner. Despite popular belief and ...

Verizon’s AI customer service, powered by Google Gemini, is frustrating customers and employees alike, according to posts on ...

IDC predicts that by 2025, more than 60% of companies worldwide will prefer AI-driven customer interaction platforms as their ...

The future of finance will be shaped by those who lead in defining and measuring the human-AI relationship. BMO is starting ...

Do we think there will be fewer agents? Yes. But a fully agentless future is not going to happen,” Gartner’s Kathy Ross said.

Zapier reports on Agentic AI, a system of interconnected AI agents collaborating to autonomously achieve complex goals with ...

While it’s still the early days, voice AI is one area where artificial intelligence promises cost savings and service ...

Rulebase is building AI “coworkers” to review customer interaction, keep fintechs compliant, and take the grunt work out of ...