E-commerce platforms like Flipkart and Swiggy are putting human support behind paywalls, pushing AI as the default frontline.

AI won’t replace customer service agents at Fortune 500 companies, at least according to Gartner. Despite popular belief and ...

The future of finance will be shaped by those who lead in defining and measuring the human-AI relationship. BMO is starting ...

Rulebase is building AI “coworkers” to review customer interaction, keep fintechs compliant, and take the grunt work out of ...

AI systems must be explainable, governed and designed with transparency in mind to earn users’ confidence, support innovation ...

Leading organizations are shifting toward holistic, adaptive AI that automates the entire customer journey. This integrated ...

We speak to Ranil Boteju, chief data and analytics officer at Lloyds Banking Group, about how the bank sees agentic AI in ...

Ramesh Inala’s career and research reflect a consistent theme: technology must serve trust as much as it serves efficiency.

Three new AI agent roles join PolyAI's proven customer-facing agents, creating a dynamic automated workforce for the contact ...

Data protection intelligence. Agentic AI can determine where sensitive data resides, who has access and further identify ...

Protecting our data is already under attack from AI, but now cyber “thugs and thieves” are relishing what advances in quantum ...