AI won’t replace customer service agents at Fortune 500 companies, at least according to Gartner. Despite popular belief and ...

A new report also suggests that half of the companies planning drastic cuts and replacing workers with AI will drop their plans in a year or two.

Sam Altman predicts AI will disrupt the job market, starting with customer service positions, accelerating a historical rate ...

At the end of the day do we think there will be fewer agents? Yes. But a fully agentless future is not going to happen,” ...

E-commerce platforms like Flipkart and Swiggy are putting human support behind paywalls, pushing AI as the default frontline.

AI copilots, governance frameworks, and human oversight can close the readiness gap and deliver trust at scale.

Artificial intelligence is transforming call centers by streamlining tasks and improving customer service. Still, there is a ...

Artificial intelligence is the talk of the virtual town, with AI agents poised to replace workers in a variety of jobs, ...

The job cuts represent a reduction of nearly 45% in Salesforce’s customer service workforce, which will shrink from about ...

Verizon’s AI customer service, powered by Google Gemini, is frustrating customers and employees alike, according to posts on ...

Concentrix Corporation (NASDAQ: CNXC), a global technology and services leader, today announced the launch of its Agentic Operating Framework, optimized to help enterprises overcome the common ...