Customer reviews and ratings play a key role in the customer journey, with as many as 98% relying on them to inform their purchasing decisions. When you know that your products and services are of ...

In today’s mobile-first, digitally driven marketplace, a single dissatisfied customer can spell big trouble for a brand. If a consumer complaint goes viral on social media and users see the company’s ...

TRAI has proposed fines up to ₹50 lakh per quarter for telecom operators failing to properly address customer complaints, ...

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The government is putting in place an ecosystem to eventually resolve consumer complaints at the pre-litigation stage itself, ...