Leaders spend a lot of time thinking about building things smarter and faster, but they can’t afford tunnel vision that ...

Behavior-tracking software firm Amplitude Inc. today announced the launch of AI Feedback, a customer feedback engine using ...

The customer demanded to speak to the owner's manager. The owner told her that she doesn't have a manager because she owns ...

Discover how AI-powered customer interactions can be revolutionized with mainframe data, offering real-time access and ...

An angry customer was caught on camera throwing coffee at a McDonald's worker — and now she may face criminal charges.

When the employee finally disengages, the customer yells expletives, takes the top off the cup, and throws the hot coffee at ...

As more and more fintech companies use crypto, they face one big challenge: blockchains are public. This creates a risk that ...

We’ve been aiming customer marketing at the wrong target. Most teams treat it as an advocacy program—a place to collect case ...

A new survey from Forrester suggests that many B2C CMOs are planning to make the customer experience (CX) their top priority ...

Starbucks released glass Bearista cups as part of its new holiday merchandise on Nov. 6, and they sold out quickly. One ...