Customer service is slowly moving toward a more self-service model, and organizations need to consider how that model will fit in their current customer service strategy. Zendesk, a provider of cloud ...

AnswerDash, a provider of contextual answer technology for Web sites, today announced a technology integration with Zendesk Help Center to further customer self-service initiatives for Zendesk clients ...

SEATTLE, WA--(Marketwired - Dec 18, 2014) - AnswerDash, the world's leading provider of contextual answer technology for websites, today announced a significant technology integration with Zendesk ...

The company has found that, for most customers, agents powered by GPT-5 can solve more than 50% of tickets — and in some ...

Customer help desk management provider Zendesk on Monday unveiled Zendesk Voice, a new feature that lets customers set up cloud-based call centers for much less money than old-school call centers.

For a company that has been effectively selling the same product since 1873, Levi’s clearly knows something about keeping its customers happy. From its original pair of blue jeans – dubbed “stronger ...