The Office of Personnel Management has dramatically reduced its retirement claims backlog in past years, and, to continue to improve the process, the office plans to procure a case management system ...
The retirement services chatbot is designed to answer easy questions to free up call center resources for more complex inquiries. The Office of Personnel Management is piloting a chatbot to answer ...
The Office of Personnel Management is piloting a chatbot to answer retirement questions from federal employees and retirees, according to the agency's top tech official. Guy Cavallo, chief information ...