BLR announced that TrainingToday, its workforce training platform, has been awarded in the Best Advance in Learning ...

As the demand for cybersecurity, artificial intelligence and data center skills grows, Amarillo College has been awarded ...

Federal agencies are under mounting pressure to modernize their aging human resources and workforce management systems. According to the U.S. Office of Personnel Management (OPM), approximately 75% of ...

Drexel University has developed a hospitality training program which brings Drexel’s faculty, external corporate partners, and industry experts under one custom training initiative to support, train, ...

With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...

Partnering with unions to train public sector workers helps states uphold high-quality standards; connect with and recruit from local communities; and address the nation’s public sector hiring ...

Managing a workforce of call center agents around the world in the new hybrid working environment called for a change of approach. Agent engagement and empowerment, simplifying the coaching process, ...

Forbes contributors publish independent expert analyses and insights. I help executives track and innovate against business disruptions. The narrative around AI in the workplace has often been ...

Purdue supervisors operate within four management domains, each requiring a unique set of skills. These domains are designed to heighten our supervisors’ contributions to the success of their direct ...