The process of filing an insurance claim can be daunting—and even more so for the 1 in 5 U.S. residents who speak a language other than English at home. Language barriers make it difficult for people ...

Business jargon, corporate-speak, and buzzwords are nearly universal workplace constants that people use whether they love them or hate them. Now a pair of studies reflect just how ingrained office ...

Network Rail staff have been told not to call people using trains “passengers” in written communication and responses, and ...