Total Quality Management, or TQM, is a process-centric management approach which focuses on customer satisfaction and employee engagement. The basis of TQM is that processes -- not people -- are to ...

The Total Quality Management approach focuses your business on doing its best work. This kind of business environment requires explicit criteria for measuring the quality of products, along with ...

Total quality management (TQM) is the idea that controlling quality is not something that is left exclusively to the “quality controller”, a person who stands at the end of a production line checking ...

This article examines a co-operative union-management approach towards Total Quality Management (TQM) by recourse to a case study from the auto components manufacturing sector. Its purpose is twofold; ...

Despite the growing interest in public-sector Total Quality Management (TQM), little research has been done on the state level. This pilot project examines TQM in Florida state agencies by reviewing ...

Why (and How) Law Firms Should Embrace Basic TQM Principles In the legal context, total quality management (TQM) is really about maximizing efficiency and productivity while increasing client ...

In the 1980’s when the Japanese invaded the U.S. with high quality products, everyone thought that quality circles would enable us to compete. Then in the late 80’s Total Quality Management was a ...

This ensures that quality improvement efforts are integrated into the daily operations of an organisation. New Delhi: The automotive market both in India and globally is undergoing a rapid ...

Proof that the premier process management program in American business has crossed over into mainstream consciousness is that a rock band in Northern Kentucky calls itself 6 Sigma. Even those who know ...