Assisting customers on a brand’s products and services has provided countless solutions to the number of daily customer inquiries. On the surface, it seems agents have everything they need to provide ...

When it comes to providing a smooth support experience in order to delight and retain customers, there isn’t a one-size-fits-all solution. That’s why it’s important to stay updated on the latest ...

A call center is a specialized facility that is used by organizations to handle customer interactions. All incoming and outgoing calls to customer support, telemarketing, and sales services are ...

Opinions expressed by Digital Journal contributors are their own. “The solutions we have today will soon not be enough to provide unparalleled customer satisfaction. Information technology continues ...

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today announced another NICE Enlighten AI breakthrough innovation – the infusion of AI with NICE Satmetrix Voice of the Customer. NICE Enlighten AI ...

Informatica, a provider of enterprise cloud data management, today released the cloud-native Customer 360 SaaS solution. Built on the Informatica Intelligent Cloud Services (IICS) platform, the ...

Cofounder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their customer service processes. The customer is the foundation of any successful business.

Inbound marketing and customer relationship management platform HubSpot Inc. today introduced Breeze, the company’s artificial intelligence. It underlies the entire customer solution for go-to-market ...

This article is part of a VB Lab Insights series paid for by Capital One. What possibilities arise when we bring meraki to our work? Meraki is a Greek term for “doing something with soul, creativity, ...

“The pandemic made it visible that there was a missing piece in the customer journey: video chat,” says Fernando Moya, CEO of early-stage Chilean startup Ocular Solution. According to Moya, COVID-19 ...

Holiday shopping seasons and other peak periods are huge opportunities for a profit boost, but also introduce challenges as customer expectations ramp up. Everyone feels the pressure to deliver during ...

Logility is Recognized in the 2025 Gartner® Voice of the Customer for Supply Chain Planning SolutionsThe Associated PressATLANTA ATLANTA–(BUSINESS WIRE)–Dec 11, 2025– Logility, an Aptean Company, and ...