Welcome to the ‘era of the customer.’ The accessibility of company and product information place customers firmly in the driver seat when deciding between brands. This new empowered buyer demands ...

Integrating your CRM and telephony enables you to track calls made by sales teams, and analyse data that you have managed to accumulate to increase efficiency. Telephony and CRM are two technological ...

Online applications vendor Zoho is continuing to bring its CRM (customer relationship management) software up to par with longer-established offerings, announcing this week that it has completed ...

A lot of businesses have some form of telephone-based sales and marketing function, and most will make use of CRM technology to support their activities. In this post I wanted to highlight a number of ...

Bitrix24, the enterprise social network created specifically for small to midsized businesses, has released a new version of its cloud service and beefed up its telephony, CRM and collaboration ...

CRM platforms integrate with Voice over Internet Protocol (VoIP) technology to create a powerful solution that will boost your customer communications. You’ll commonly find this integration in call ...

Bitrix24, the enterprise social network aimed at small and medium sized businesses, has released a new version of its cloud-based service. Only three months on from the last release the latest version ...