Welcome to the ‘era of the customer.’ The accessibility of company and product information place customers firmly in the driver seat when deciding between brands. This new empowered buyer demands ...

Integrating your CRM and telephony enables you to track calls made by sales teams, and analyse data that you have managed to accumulate to increase efficiency. Telephony and CRM are two technological ...

Online applications vendor Zoho is continuing to bring its CRM (customer relationship management) software up to par with longer-established offerings, announcing this week that it has completed ...

A lot of businesses have some form of telephone-based sales and marketing function, and most will make use of CRM technology to support their activities. In this post I wanted to highlight a number of ...

CRM platforms integrate with Voice over Internet Protocol (VoIP) technology to create a powerful solution that will boost your customer communications. You’ll commonly find this integration in call ...

Russian VoIP operator and business communications services provider Mango Office and OkoCRM have unveiled a joint integration ...

Telephony and CRM are two technological tools that every company should adopt in order to thrive today. Large-scale organizations and multinational corporations use such tools. But startups and small- ...