Sven, a sales leader, received a call from a major customer who was furious. Their order arrived late, the product was damaged, and to top it off, their invoice didn’t reflect the volume discount ...

Supply Chain Management Review (SCMR) editor Brian Straight’s Straight Talk newsletter of October 27, 2024, brought up a subject that really hits home with me, and one that was very relevant as I was ...

For years, I've watched the Pentagon's innovation process with the same mixture of frustration and respect that a coach feels for a team with immense potential but a flawed game plan. So when I heard ...

Entrepreneurs who build successful businesses often possess a unique ability to see what others don't—the critical bottlenecks hiding in plain sight that create frustration, inefficiency, and lost ...

The ability to solve complex problems effectively has become a defining factor for success. Yet, despite the abundance of tools and methodologies available, I've noticed organizations often struggle ...

Imagine Jo: Everyone in Jo's life recognizes her as an outstanding problem solver. She's the type of person who seems capable ...