We hear a lot of talk about enterprises moving IT toward a shared-services model. That raises the question: Where do they think they're going? Roughly speaking, moving to a shared-services model means ...

Shared services often grapple with mountains of data associated with tasks which are crucial but are often repetitive and heavily reliant on data manipulation According to Gartner, 70% of ...

Back in 2010, when I was working in IT in local government, shared services were hailed as a lifeline. Councils were facing unprecedented budget cuts, austerity was biting hard and the subsidy for ...