New Zoom Virtual Agent capabilities help organizations build AI agents faster, optimize performance over time, and deliver more personalized ...

Contact center agents have tough jobs – talking to people who are confused or frustrated and trying to solve their concerns while also maintaining a position as the public face of the company and also ...

Zoom (ZM) has released Virtual Agent 3.0, which it said has an improved and expanded set of artificial intelligence capabilities to resolve customer issues, seamlessly hand off to human agents, and ...

CHICAGO--(BUSINESS WIRE)--Avant, a leading financial technology company, today announced the deployment of an artificial intelligence-powered Virtual Agent, developed in partnership with Replicant, a ...

New tools let CX teams build AI agents from prompts, measure outcomes and tie pricing to resolved interactions.