In the U.S. it’s common for companies that have both physical branches and online services to use customer relationship management (CRM) software that tracks all of their interactions with customers ...

If you want to scale your business, you need to have top-tier online customer service. Here’s how you achieve that. Having a high-quality online customer experience is essential these days, and to ...

360-degree views of the customer provide a comprehensive landscape of a client's financial situation and enable more personalized and effective advice. This holistic understanding helps build stronger ...

The aptly named online reputation management firm Reputation.com Inc. has a lot more money in the bank today after closing on a $150 million minority growth funding round. The round was led by Marlin ...

Progressive disclosure is a way to strategically release and relay critical information throughout the customer journey. This is an important consideration when creating or revising a website to ...

Editor’s note: Brent Frei (pictured below) is the executive chairman and co-founder of Smartsheet.com, an online work management software company. He also served as the chief executive of Onyx ...

MCI Inc. announced improvements to its online customer management portal this week to help Web hosting customers better manage their MCI voice and data services. MCI’s new MCI Customer Center, ...