Snack-food maker Lance Inc. just rolled out new handheld computers for its delivery salespeople and in the process violated one of the core traditions of IT. How did Lance do that? By deciding to get ...

One negotiating technique you see used all the time is what I like to call the nibble. This occurs after you’ve shaken hands to close a deal, and just as you’re getting ready to sign the papers to ...

Nibbles, Not Bites Frank Hayes makes a strong case for smaller, more transparent IT projects. He says that smaller projects (nibbles) are more manageable and controllable than the larger big-bang ...