Microsoft is bringing its generative AI assistant to tools used to coordinate frontline work with a Copilot for Field Service management in Dynamics 365 and a Shifts plugin for Microsoft 365 Copilot.

Editor's note: This article has been updated with more accurate activity data, specifically around assets. Microsoft has grown Dynamics 365 Field Service to over 400,000 users, according to the ...

Here’s a quick overview of how different Business Central FSM connectors support field service execution and integration: BC connectors bridge the gap between Business Central’s ERP features and ...

Field service operations have shifted significantly in recent years as businesses adapt to hybrid work models, rising customer expectations and increasingly complex asset environments. Some field ...