Microsoft is leveraging its partnership with OpenAI to incorporate AI capabilities directly into its CRM and ERP products. Dubbed Microsoft Dynamics 365 Copilot, the new offerings are designed to ...

What Is Microsoft Dynamics CRM? The Microsoft Dynamics suite of cloud-based applications covers both customer relationship management (CRM) and enterprise resource planning (ERP), with the stated goal ...

Microsoft is addressing legacy data silos and advancing digital transformation with a combined two-in-one product, Dynamics 365. The new solution, scheduled for release this fall, pulls together ...

Microsoft has answered critics of its new CRM software, arguing that the application has full functionality targeted to customer needs. Microsoft has answered critics of its new CRM software, arguing ...

Aerie Consulting, a Burlington, VT-based company with offices strategically located in Charlotte, NC, Syracuse, NY, Denver, CO, and Tampa, FL has launched their CRM Micro-Accelerator solution based on ...

Despite significant product advances in Customer Relationship Management (CRM) solutions, salespeople face many of the same engagement challenges they’ve had in the past. It’s still difficult to find ...

"We're seeing a lot of people switching from Salesforce.com," said Bill Patterson, product management director for Microsoft Dynamics CRM Online, referring to some of the 500-plus customers that have ...