Digital interactions now shape how people see, trust and connect with businesses. With consumers spending more than six hours a day online, their digital experiences carry as much weight as their ...

The market-leading customer insights platform wants to empower designers in the face of dark design patterns, which are costing online shoppers and eroding trust among social media users. SAN ...

In a significant step towards curbing deceptive online practices, the Central Consumer Protection Authority (CCPA) has issued an advisory directing all e-commerce platforms to undertake self-audits ...

The Ministry of Consumer Affairs is closely monitoring e-commerce platforms to prevent unfair trade practices and ...

MediaNama’s Take: India’s dark pattern enforcement framework has a clear blind spot: the airline sector. A new LocalCircles survey shows that airlines use some of the most harmful manipulative designs ...

A nationwide survey of airline passengers in India has found that a large majority encounter deceptive user-interface tactics known as dark patterns when booking flights or managing tickets online, ...