A customer complaint is a good opportunity to get an accurate snapshot of customer perception, and it tells a lot about a small business's performance. "Entrepreneur" magazine's website says that it ...

Could you defend your customer feedback metrics on an earnings call with the same confidence you defend your revenue ...

This seminar is tailored for the travel industry and delivers practical advice and information to help you to improve your customer complaints management strategy. ABTA speakers and external experts ...

Each year, defective, faulty, or misused food products cause severe injuries to customers. In some cases, these mishaps also result in product recalls, negative publicity, and a loss of customer ...

Part of the cost of doing business is losing customers. In some cases, there may not be anything a small business can do to retain the customer, as his needs may have changed. However, if there is a ...

How an engineer handles a complaint could be the beginning of a long and profitable relationship. Parker Fluid Control Div. New Britain, Conn. Engineers are often brought into the client-customer ...

Alan Wingfield helps consumer-facing clients navigate compliance, litigation, and regulatory risks posed by the complex web of state and federal consumer protection laws. He is a trusted advisor and ...

The Democratic commissioner called the move 'bonkers,' and fears it'll force consumers to pay $225 to get their complaints heard. The FCC maintains nothing has changed. UPDATE 7/12: In a last-minute ...

In past columns, we have talked about communications and giving speeches or presentations. In those columns, I gave tips on how to make speeches and presentations more effective. Let’s take a look at ...

Let’s say, your medical device business has received a complaint from a customer. It happens to all medical device manufacturers and the complaint can range from the relatively minor to severe with ...

This seminar is tailored for the travel industry and delivers practical advice and information to help you to improve your customer complaints management strategy. ABTA speakers and external experts ...