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TMCnet

The key to AI-powered customer experience? Integration, trust, and the human edge, reveals new MIT Technology Review Insights report

"AI is transforming customer service, but its full potential depends on seamless integration and maintaining the human touch, ...
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Upwork Inc. Establishes Economic Advisory Council Featuring Experts from MIT, Stanford, and Georgetown to Shape AI-Human Workforce Integration

Upwork forms an Economic Advisory Council with top academics to guide AI integration and workforce design in the labor market. Upwork Inc. has announced the establishment of the Upwork Economic ...