Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...

IT service management (ITSM) has experienced tremendous growth in the wake of the COVID-19 pandemic, which has spurred on the rapid development of a number of IT operations (ITOps) and digital ...

A few CIOs with call center-based Incident Management systems can’t see the bottom of incident queues due to the thousands of pending laptop connectivity, remote access login, and VPN support requests ...

IT service management, or ITSM, is a term "that refers to implementing, managing and delivering quality services in the best possible way to meet the need of [and add] value to a business." To better ...

Findings show a path to more effective and efficient ITSM operations through generative AI SolarWinds, a leading provider of simple, powerful, secure observability and IT management software, today ...

The new Agentforce IT Service suite brings together an agentic IT service desk, AI agents, and an agentic CMDB and service graph to automate ITSM.

LONDON--(BUSINESS WIRE)--Technavio has been monitoring the ITSM market and it is poised to grow by USD 3.29 billion during 2020-2024, progressing at a CAGR of nearly 9% during the forecast period. The ...

MUMBAI, India & WARREN, N.J.-- (BUSINESS WIRE)--Oct 30, 2025-- ...

Atlassian seeks to double down on its vision for IT service management with features to help devops, IT, support and business teams work together in a more seamless way. Atlassian Thursday unveiled a ...

Following a number of recent acquisitions in the field, developer and teamwork tools vendor Atlassian is today announcing the launch of a new ITSM product suite - Jira Service Management. The move ...

LONDON--(BUSINESS WIRE)--Silobreaker today announced a certified integration with ServiceNow ® IT Service Management (ITSM), designed to help threat intelligence teams respond more quickly and ...