Let’s say, your medical device business has received a complaint from a customer. It happens to all medical device manufacturers and the complaint can range from the relatively minor to severe with ...

Add articles to your saved list and come back to them any time. Have a clear procedure for handling customer complaints including negotiating face to face in a calm and professional manner. Your ...

A robust customer complaint handling system is an integral part of a quality management system, says Susan Schniepp, executive vice-president of post-approval pharma and distinguished fellow, ...

A customer complaint is a good opportunity to get an accurate snapshot of customer perception, and it tells a lot about a small business's performance. "Entrepreneur" magazine's website says that it ...

A great progress representing 100% in tracking and handling customer complaints was revealed in the customer complaints report produced by Dubai Customs for the 4th quarter of 2008. 20 January 2009 ...

The ACMA said it had issued a formal warning, recognising that it was the first time FuzeNet has had enforcement action taken against it, and that the company has indicated it is committed to improve ...

Dismal reading - that's the verdict on the report published today by the Financial Services Authority on how banks handle complaints from customers. The FSA says that as a result of its review five ...

Energy regulator Ofgem has ordered 11 of the UK's biggest suppliers to improve how they deal with complaints. The regulator said it had "compliance cases" open against four companies over customer ...

A customer’s case against an insurer may not always be valid. The legal entitlement to payment of a claim or an argument over the validity of a notice of cancellation are two examples of common ...