SAN FRANCISCO--(BUSINESS WIRE)--Genesys ®, a global cloud leader in AI-Powered Experience Orchestration, today announced Xperience 2025, the premier customer experience (CX) and AI event of the year, ...
When Tony Bates became chairman and CEO of Genesys in 2019, the company was already a global leader in contact center software. But Bates was determined to evolve its role in a rapidly changing tech ...
SAN FRANCISCO--(BUSINESS WIRE)--Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced the Genesys Cloud™ platform reached nearly $1.9 billion annual recurring revenue ...
Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Many organizations are challenged with finding strategies to deal with ...
Genesys Cloud AI Guides, the first capability released for Genesys Cloud AI Studio, will equip brands to rapidly design, deploy and govern virtual agents that can operate with greater autonomy across ...
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