At the end of the day do we think there will be fewer agents? Yes. But a fully agentless future is not going to happen,” ...

The CCaaS Magic Quadrant report has been released again, with NiCE and Genesys leading the way once more. AWS, Five9, and ...

Common missteps include spreading cost-savings goals evenly across functions and adhering to inflexible rules like ...

Gartner predicts that in five years, 75% of IT work will be human activity augmented by AI. The remaining portion will be ...

According to Gartner, Inc., a research and advisory firm specialising in business and technology insights, risk, audit, and ...

Stamford, Connecticut-based Gartner, Inc. (IT) operates as a research and advisory company. It operates through Research, ...

Okay, I have always loved this stock, but you know what? That last quarter… [left] a lot to be desired, and it has made me ...

SAN JOSE, Calif., Sept. 10, 2025 (GLOBE NEWSWIRE) -- Zoom Communications, Inc. (NASDAQ: ZM) today announced it has been ...

SysAid, a leading provider of AI-first Enterprise and IT Service Management solutions, today announced that it has been named ...