With the convenience of ecommerce nipping at the heels of bricks-and-mortar retailers, customer experience makes all the difference for in-store shoppers. But to offer customers truly memorable ...

A free customer experience management course available this month could help military members, veterans and their families train for a new career and receive their Operational Customer Experience ...

WINTER PARK, Fla.--(BUSINESS WIRE)--COPC Inc., a global consulting firm that helps companies improve operations to optimize the customer experience, announces the immediate virtualization of ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Happy customers are customers who feel taken care of. They trust in your expertise when they ...

Veterans’ trust in the Department of Veterans Affairs is growing. Seven years ago, just over half of veterans enrolled with the VA had trust in the federal agency, Chief Veterans Experience Officer ...