Albany, NY (WRGB) — The New York State Division of Human Rights has unveiled a new call center, allowing residents to report discrimination over the phone for the first time. By dialing (844) NYS-DHR1 ...

New data from Ambs Call Center shows how missed calls cost SMBs thousands annually and offers strategies to recover lost revenue and customer trust. By quantifying these losses, we’re showing business ...

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to enhance customer experience. Automating complex processes and repetitive ...

While voice AI agents are already able to automate simple requests, automating complex workflows is still elusive, meaning ...