Regardless of your industry or position, in a work emergency, while working alone, you want to have someone you can easily contact for help. One strategy to address this issue is by using internal ...

Nationally and locally, 9-1-1 operators are frustrated! There’s been a dramatic increase in 9-1-1misdails to emergency call centers. “This has happened because of a phone upgrade between Apple and ...

When someone calls 911, they expect a highly trained professional to answer, but emergency call center workers are part of an "industry under immense pressure" because of understaffing and a host of ...

Emergency call center workers say their centers are understaffed, struggling to fill vacancies and plagued by worker burnout, according to a national survey released Tuesday. The survey conducted by ...

Although call centers can be beneficial in a few ways, like requiring less work and providing reliable contact, they have their challenges, like being slow or not offering monitoring. Regardless of ...