We hear it consistently from many technology startup leaders who think every employee must maintain a "sales-first" mentality to scale. But they have it all wrong; everyone is actually now in customer ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. Have you noticed that almost ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. The global adoption of technological innovations over the past 24 months — everything from ...

Customer service is important – possibly more important than ever. Consider this: I once spent $720 over seven different orders in an eight-month span – all without a single issue. Then the day came: ...

Opinions expressed by Entrepreneur contributors are their own. The customer has always been right, but Covid is putting even more pressure on businesses to cater to their consumer base. Companies ...

A customer-first business strategy that prioritizes exceptional service, empowers employees and leverages feedback can transform satisfied customers into loyal advocates, driving sustainable, ...

In today’s current environment, marketing feels more about cost and efficiency than about creativity — the balance between art and science is askew. The relentless pressure to achieve more with fewer ...

Higher customer service expectations in the airline industry mandates a new approach to using innovative technology. This means not only deploying solutions to improve direct-to-customer experiences ...

Budget carrier Wizz Air is rolling out a new three-year investment programme intended to prioritise customer service across its operation. It has unveiled the transformation plan – branded as the ...